UK Gatwick Taxi refund policy

Overview

At UK Gatwick Taxi, we are committed to providing a reliable, professional, and customer-friendly airport transfer experience. This UK Gatwick Taxi refund policy outlines how cancellations, refunds, and service issues are handled — ensuring a clear and transparent process for our valued customers.

1. Understanding Our Refund Policy

This page explains our terms for cancellations and refunds. We aim to make the process fair, fast, and stress-free for all customers.

2. Cancellation Terms

We understand that travel plans can change. Our cancellation policy is as follows:

  • Full Refund: Cancellations made 12 hours or more before the scheduled pickup time are eligible for a full refund
  • Partial Refund: If you cancel between 3 and 12 hours before pickup, you will receive a 50% refund.
  • No Refund:
  • No refund is issued if:
  • You cancel less than 3 hours before the pickup.
  • You provide incorrect details.
  • You are a no-show at the pickup point.

3. Refund Processing

All approved refunds under the UK Gatwick Taxi refund policy will be:

  • Returned to your original payment method
  • Processed within 5–7 business days
  • Confirmed via email

Please note that bank processing times may vary depending on your payment provider.

4. Changes to Bookings

We encourage you to notify us as early as possible if you wish to make changes to your booking. While changes are subject to availability, we always do our best to accommodate reasonable requests.

For full flexibility, we recommend reading the UK government guidelines on consumer rights when purchasing services.

5. Service Disruptions or No-Shows

If you experience any issues with our service (e.g., driver no-show or vehicle problems), please report it within 24 hours of your booking. We will investigate and issue a refund or credit at our discretion.

6. How to Contact Us About This Refund Policy

If you have any questions regarding the UK Gatwick Taxi refund policy, or if you need to cancel or report an issue with your booking, please get in touch:

UK Gatwick Taxi (UGT)
📞+44 7453 067372
📧 info@ukgatwicktaxi.co.uk
🌐 UK Gatwick Taxi Website

We are always here to assist you with your airport transfer needs.

Summary of the UK Gatwick Taxi Refund Policy

To summarise, the UK Gatwick Taxi refund policy ensures:

  • Easy cancellations
  • Fast and fair refund processing
  • Clear communication
  • Dedicated support for all queries

We value your trust and look forward to serving you again.